How do I cancel my Greyhound Whimit pass?

Modified on Thu, 23 Apr at 7:38 PM

You can only receive a refund for a Greyhound Whimit pass if the pass has not been used.

To cancel a Whimit pass, you must contact Greyhound Australia’s Customer Service team before you start travelling.

You can request a cancellation by contacting the Greyhound Call Centre or by submitting an enquiry through the Contact Us page on our website. You’ll need your booking number and passenger details when requesting a cancellation.

If you have already started travelling on your Whimit pass, or if you have used any trips, experiences, or accommodation included with a package, a refund is not available.

If you have purchased a Whimit pass but have not yet used it, you may be eligible for a refund. In these cases, a refund can be arranged, less a 10% cancellation fee.

Important things to know

Refunds for Whimit passes are only available for unused passes.
Once travel has started, or any part of a package has been used, refunds are not available.
Cancellation fees apply to unused Whimit passes.
Refund eligibility and cancellation fees are assessed in line with Greyhound Australia’s Terms and Conditions of Carriage and the conditions shown at the time of purchase.